Frequently Asked Questions


What if I already have a logo?

Not a problem! Typically we recommend starting from scratch with one of our branding packages. This will ensure a cohesive look going forward and give you all the materials and assets needed to give your brand a professional and elevated look.

Can you do a turnaround time more quickly than what’s listed on the tier package?

Yes, we do offer expedited turnaround times for an additional fee, depending on the time available. If you are working on a tight deadline, please let us know before onboarding.

Which website platforms do you work with?

We highly recommend and primarily work with SquareSpace, but we are open to working on other platforms on a case-by-case basis.

What’s the best way to get ahold of you?

Primarily, communication is through email (especially since we’re working across a 15 hour time difference!) but if you would like to schedule a Zoom call we can set that up with advance notice.

Why hire a team of two versus a solo designer?

Before we even present a design to you, we have an extensive internal process that includes us individually working to meet your brief, feedback, revisions, more feedback, combining the best of our work and ideas, and then more feedback and revisions until we feel our designs are client ready. There is absolutely no cap on the amount of hours we will work; we just want to ensure you love the end result.

I’m interested in graphic design work not listed on your services page. Can you accommodate?

If you have a specific project in mind, don’t be afraid to reach out with some details and we can set up a free consultation if necessary to determine if it’s something within our scope.

Can I purchase just a website add-on or just a promotional item without also getting a logo package?

We only recommend doing this if you have a strong and established logo system in place for your brand already.